Personal data protection
Ventanas Zoom, S.L. is committed to protecting your privacy and ensuring that your personal data is processed securely and in accordance with applicable laws, in particular:
- Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR)
- Spanish Organic Law 3/2018 (LOPDGDD)
- Royal Decree 1720/2007
This privacy policy describes how we process the personal data of visitors to our website, customers and users of our services.
Personal data administrator
Ventanas Zoom, S.L.
NIF: ESB12345678
123 Main Street, 28000 Madrid, Spain
E-mail: privacidad@ventanaszoom.es
Ventanas Zoom is the controller of your personal data and is responsible for its lawful processing.
Recording telephone conversations
When contacting Ventanas Zoom's sales or customer service department by telephone, calls may be recorded. These recordings may contain personal data and are used solely for training purposes and to ensure high-quality customer service. Access to the recordings is restricted to a limited number of authorised employees. The recordings are stored for up to 2 years.
Website visitor data and cookies
Data collected automatically by cookies is used for technical purposes (ensuring the functioning of the website), analytical purposes (statistical analysis) and marketing purposes (advertisement targeting). The legal basis may be legitimate interest or user consent.
Profiling
Ventanas Zoom may use data (e.g. purchase history, products viewed) to create a customer profile in order to offer tailored offers, discounts and advertisements. Profiling is carried out exclusively on the basis of the user's consent.
Social media
Ventanas Zoom processes personal data provided through social media platforms (e.g. Facebook, Instagram, LinkedIn) for the purposes of contact, handling enquiries and promoting products.
Sharing personal data
Data may be transferred to IT providers, courier companies and payment partners solely for the purpose of providing services. We do not transfer data outside the EEA without appropriate safeguards.
Sharing personal data
Data may be transferred to IT providers, courier companies and payment partners solely for the purpose of providing services. We do not transfer data outside the EEA without appropriate safeguards.
Your rights
You have the right to: access your data, rectify it, delete it, restrict its processing, object to its processing, transfer it, withdraw your consent, and lodge a complaint with the AEPD.
Complaints
You have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).
6 Jorge Juan Street, 28001 Madrid
https://www.aepd.es
Changes in policy
Ventanas Zoom reserves the right to update this policy. Changes will be published on the website.
Contact information
